Return & Cancellation Policy
Note: We will not accept any returns unless it is approved through our customer service department first. Any return sent back to us without proper authorization may be sent back to you at your cost.
We stand by all of our products here at HappyMagicShop. In fact, we only feature and sell those things which we have personally inspected. Since we hate to be shipped anything bad or defective, we will never do the same to you.
If, however, you do receive something from us that is defective or damaged (perhaps due to its transportation via the Postal Service), we will gladly send you a new one, free of charge, as long as you send the defective item back to us. We will not simply refund your money, simply because many people only want to know how a trick is done...and then request a refund after they find out. This is not how this business works. We are not only selling a trick but a secret as well. Once that secret is learned, there is no way to return that.
However, we give detailed information on our products page to help you decide on what to buy before making the final purchase.
Again, we will accept NO RETURNS on any items that a customer simply isn't "satisfied" with, or doesn't meet their expectations. We trust our customers will research which items they want to get before making their purchase to determine if it's right for them. Only defective items will be accepted for a full exchange for the exact same thing.
Cancellations: All cancellations are given back as store credit. If you CANCEL an item that you Special Ordered, then we will be an additional 30% fee that is taken off the return credit. This is because we Special Order an item based on your commitment to take it. So if we go through the trouble of ordering the item and having it shipped to us, then we are essentially STUCK with the item if you change your mind, and that causes us to spend money that we didn't need to spend. The 30% fee helps us to recoup some of the cost for the cancelled transaction. (The exception to this is if you cancel an item that is on backorder. If you order something and it's backordered, you have the right to cancel with no fee because the item is unavailable and hasn't yet been shipped). So bottom line: make sure you know what you want BEFORE you have us special order an item for you.
Shipping Charges: We do not pay for return shipping charges on items if you chose to have it originally sent to you via Free Shipping. Otherwise, we are paying for shipping twice. If however, you opted to pay for your own shipping upon initial delivery and the item needs to be returned, we will reimburse you whatever return shipping charge you have to pay to send it back to us. Likewise, if you purchased something with Free Shipping and send it back to us for a store credit, we will issue the store credit minus our initial shipping cost.
Time Limitations: We will only issue exchanges/returns for defective items within 30 DAYS of purchase. That's our in-store warranty period. Anything after that time would need to be taken up with the vendor or manufacturer of the item.
There are many reasons for this. Most importantly, we as a store usually only have 30 days to return any defects to the vendor who ships them to us. If you purchase an item and wait longer than 30 days to contact us, then the vendor won't accept the return. If they don't accept the return, then they don't issue a credit. And if they don't issue a credit, that means YOU aren't compensated. This is why it's important to notify our team quickly if you have a defective item, so that we can authorize you to return it and we can get you a credit from the vendor.
If you wait longer than the 30 day in-store time period, then it's your responsibility to try and take the issue up with the manufacturer of the item.
Another reason for the 30 day time-period is to prevent people from using perfectly good items, then damaging them and expecting us to pay for the new ones. The same goes with DVD's. If you order a DVD and then a few weeks go by before you say, "It's damaged," we are not entitled to replace it for you. This is why we give a 30 day grace period to check out all your merchandise to see if it's acceptable to you. We have made exceptions in the past, but this is our general rule which we adhere to at our discretion. We reserve the right to deny any return claim at any time.
Other returns (or cancellations before shipping) may be subject up to a 30% Return Processing Fee when refunding your money or getting store credit.
Downloads: There are absolutely no returns on any virtual, downloadable or streaming items.